Last updated: November 4, 2026

We want you to be happy with every EcomDrama plugin. If a plugin isn’t right for your store, you can ask for your money back within 14 days.

14-day money-back guarantee

• You can request a full refund within 14 days of the date of your order.
• It applies to every paid order — a new licence, a renewal or an upgrade.
• No questions asked: you don’t have to tell us why, although we are always glad to hear how we can improve.

How to ask for a refund

Email support@ecomdrama.com from the address you used at checkout, with your order number (you’ll find it in your order confirmation email and in My Account → Orders).

We confirm your request and refund the full amount to the payment method you used, through Stripe. Refunds usually reach your account within 5–10 business days, depending on your bank.

What happens to your licence

When an order is refunded, the licence it created, renewed or upgraded is changed back accordingly: a new licence is deactivated, and a renewal or upgrade is undone. You will no longer receive updates or support for it, and any plugin included free with it (such as EcomDrama Analytics) stops being covered too.

Free licences

Free and trial licences have nothing to refund. You can simply stop using them.

After 14 days

After the 14-day period, orders are not refundable. If a plugin doesn’t work as described, contact support anyway — we will help you get it working.

Contact

Questions about refunds? Write to support@ecomdrama.com.